Verification Policy
How Roov verifies property managers, tenants, and listings.
This page is a working draft — the substance is what the product does today, but the final wording is pending review. Contact support@roov.africa if anything here contradicts what you were told in-app.
Why verification matters
Roov exists to make Nigerian renting safer. Verification is how we back that promise. Every property manager on the platform must complete verification before their listings go live.
Property manager verification
Phone verification: an OTP is sent by SMS or WhatsApp to the phone number you register. You enter the code to prove you control the number.
Email verification: a code is sent to your email address. You enter it to prove you control the inbox.
Bank verification: your bank account is verified via Paystack's account-lookup so payouts go to a real, named account. The name on the bank account must match the name on your Roov profile.
Business verification (optional but recommended): businesses with a CAC registration number are marked as verified businesses on their public profile.
Once these steps are complete, your account is marked Verified and your listings become eligible for review.
Tenant KYC
Tenants complete KYC before signing a lease. This means uploading a valid government ID (driver's licence, national ID, or international passport) and optionally proof of address. See the KYC Policy for the full requirements.
Listing verification
Every listing is reviewed by the Roov trust team before it goes live. Reviewers check that the photos and video match the description, that the address exists, and that the pricing is sensible for the area.
Approval typically takes 2 to 4 hours during business hours. Rejected listings come back with a specific reason and can be resubmitted after the issue is fixed.
Verification badges
A blue badge on a property manager's profile means they have completed identity + bank verification. A verified badge on a listing means the Roov team has reviewed the listing and confirmed it looks legitimate.
Verification does not guarantee the property manager or the property is perfect for you — always inspect in person before paying.
Contact
Verification questions or appeals: trust@roov.africa.
Last reviewed: 2026-08-24
Questions or something unclear? Email support@roov.africa and we'll help.