Payment Policy
How payments work on Roov — who receives what, and how it's split.
This page is a working draft — the substance is what the product does today, but the final wording is pending review. Contact support@roov.africa if anything here contradicts what you were told in-app.
Payment processing
All payments on Roov are processed by Paystack, a licensed Nigerian payment provider. Roov does not store card numbers or bank PINs.
You can pay with a Nigerian debit card, bank transfer, or Paystack-supported alternatives at checkout.
Payment split
On payments made through Roov, the platform retains a service fee — currently 30% of the transaction amount. The remaining 70% is credited to the property manager's Paystack subaccount and settles to their bank account on Paystack's schedule (typically T+1 business days).
The split happens automatically at Paystack — Roov does not hold the property manager's share.
What you can pay for
Inspection fees (when a manager charges one).
First-year rent + any move-in fees (Portable Caution Deposit, Management Fee or Listing Service Fee, other charges).
Ongoing rent for tenants with an active lease.
Any ad-hoc payment request a manager sends via the in-app payment link.
What we recommend
Pay through Roov even when a manager tells you it's fine to pay outside — off-platform payments aren't protected against scams. The chat safety banner reinforces this rule.
If a manager asks you to pay to a personal account outside Roov, stop and report the conversation via the More menu in chat.
Receipts
Every completed payment generates a receipt available under Profile → Payments. Property managers see the same receipt on their side.
Failed payments
If a payment fails during checkout, no money is taken. You can retry with the same or a different payment method.
If your bank shows a debit but Roov says the payment didn't complete, contact support@roov.africa with the Paystack reference — most cases are reversed automatically within 24 hours.
Refunds
See the Refund Policy for the specific rules on when a payment is refundable.
Contact
Payment questions: support@roov.africa. Include the Paystack reference where possible.
Last reviewed: 2026-08-24
Questions or something unclear? Email support@roov.africa and we'll help.