KYC Policy
Know Your Customer requirements for tenants and property managers.
This page is a working draft — the substance is what the product does today, but the final wording is pending review. Contact support@roov.africa if anything here contradicts what you were told in-app.
Why KYC
Roov collects Know Your Customer information to reduce fraud, comply with Nigerian anti-money-laundering law, and give both sides of a rental transaction confidence they know who they're dealing with.
Tenant KYC
Before signing a lease on Roov, tenants must upload a valid government-issued photo ID: national ID (NIN slip), driver's licence, or international passport. The name on the ID must match the name on your Roov account.
Optionally, tenants may upload proof of address (a recent utility bill or bank statement within the last 3 months).
Documents are uploaded through the app; they are stored encrypted and are visible only to the property manager on whose lease you're signing, the Roov trust team, and where legally required, authorities.
Property manager KYC
See the Verification Policy for the phone, email, and bank verification steps every PM completes. In addition, PMs listing properties for a registered business are asked for the CAC registration number.
Where a property manager is acting as an agent for a property owner, the trust team may ask for evidence of the agency relationship before approving related listings.
Document handling
KYC documents are stored encrypted at rest.
Documents you upload are retained for as long as your account is active plus a limited period afterwards (see the Account Deletion Policy) to satisfy legal record-keeping requirements.
Delete your account and the KYC documents are purged from active storage on the schedule described in that policy.
Rejection
If a KYC upload is rejected (unreadable ID, name mismatch, expired document), the specific reason appears in the app with a link to re-upload.
Contact
KYC questions: trust@roov.africa.
Last reviewed: 2026-08-24
Questions or something unclear? Email support@roov.africa and we'll help.