Cancellation Policy
When you can cancel an inspection, a lease, or a payment on Roov.
This page is a working draft — the substance is what the product does today, but the final wording is pending review. Contact support@roov.africa if anything here contradicts what you were told in-app.
Inspections
You can cancel a scheduled inspection at any time before the appointment through the chat with your property manager — send a short note letting them know.
Managers can cancel or reschedule inspections. If a manager cancels without a replacement offer, any inspection fee paid is refundable — see the Refund Policy.
Repeat no-shows without notice may affect your ability to book future inspections. Roov may restrict serial no-show accounts.
Leases — before you take possession
Between signing a lease and taking possession, either party may cancel and the tenant's payment is refundable. Common reasons: the tenant found somewhere else, the manager needs to withdraw the unit, or the property is uninhabitable when the tenant arrives.
Cancellations must be initiated through the app or by email to support@roov.africa. Off-platform "we agreed to cancel" won't be recognised in a dispute.
Leases — after you take possession
Once possession is taken (keys handed over, tenant moves in), the lease is treated as active and cannot be simply "cancelled." To end an active lease early, see the notice-period terms in your lease agreement and the manager's residence-specific rules.
Payment links
Payment links (ad-hoc requests a PM sends in chat) can be cancelled by the PM at any time before payment. Once paid, they're subject to the Refund Policy.
Contact
support@roov.africa.
Last reviewed: 2026-09-03
Questions or something unclear? Email support@roov.africa and we'll help.