Reset your password
Forgot your password? Reset via email link or SMS code.
Video coming soon
Follow the written steps below in the meantime.
Step by step
- 1
On the sign-in screen, tap "Forgot password?" under the password field.
- 2
Pick how you want to reset: Email (a link comes to your inbox) or Phone (a 6-digit code comes by SMS). Both work — use whichever channel you can access right now.
- 3
Enter the email address OR phone number on your Roov account and tap Send.
- 4
Email path: check your inbox for the reset link (it arrives within a minute — check spam if you don't see it). Open the link, choose a new password, done.
- 5
Phone path: check your SMS for the 6-digit code. On the same page, enter the code + a new password + confirm. Tap Reset password.
- 6
Passwords must be at least 8 characters. Sign in with the new password. Any devices where you were already signed in stay signed in.
That's the whole process. If you get stuck at any step, email support@roov.africa and we'll help.